Astrolabs Innovations and its affiliates have been providing technology innovations since 1998. Headquartered in Tampa Bay, Florida, our team of professionals are dedicated to providing Best in Class solutions and customer service.

Corporate Responsibility

As a small business, we take pride in our Commitment to Service Excellence. We strive to exceed customers’ expectations in everything we do. With decades of experience creating technology solutions, our management team has carefully crafted a customer experience designed to avoid the most common things that other telecom carriers do that frustrate their customers.

As part of our Commitment to Service Excellence, here’s what customers can expect from us:

• You’ll Never Press One for English. We’re an American small business, employing only Americans that speak English
• Prompt, Courteous Service by a Human. If you call us during business hours, you’ll always reach a team member who can help without long hold times, excessive button-pressing or frustrating robotic agents. Our repair hotline also provides prompt 24/7 access to a live agent who can help with repair.
• Accountability.  Each order or repair ticket we process is timely assigned to a team member who is reachable when needed and is accountable for the outcome from start to finish.
• Modern Technology. We’re constantly upgrading and improving our systems and business processes to keep up with the pace of technology. We’re proud to offer one of the most advanced, featureful customer portals available today.
• Timely Order Processing and Status Updates. Most orders placed in our portal are immediately processed and service is connected or changed in seconds. All orders are timely processed, and automatic status updates are provided to the customer.
• All Electric Vehicle Fleet.  As part of our commitment to sustainability, our entire vehicle fleet runs on clean electricity instead of fossil fuels.
• Powered by the Sun.  As part of our commitment to sustainability, we generate solar energy using our own power generation to power our business operations every day of the year.