About Us

AstroLabs Innovations is a member of the AstroCompanies family of brands. Since 1998, AstroLabs and its affiliates have been providing technology innovations to support evolving business needs. Headquartered in Tampa Bay, Florida, our team of professionals is dedicated to providing best-in-class solutions and customer service. 

With more than 50 combined years of experience in the telecom industry, our management team has carefully crafted a service model designed to reduce common sources of customer frustration and create a more reliable, transparent experience.

Our Commitment to Service Excellence 

We take pride in our Commitment to Service Excellence. We strive to exceed customers’ expectations in everything we do. Processes and customer interactions have been intentionally designed to simplify support, reduce operational friction, and deliver a higher standard of service. 

Here’s what customers can expect:

• You’ll Never Press One for English.  Support is provided by English-speaking team members based in the U.S., and we never outsource anything overseas 
• Prompt, Courteous Service by a Human. If you call us during business hours, you’ll always reach a team member who can help without long hold times, excessive button-pressing or frustrating robotic agents. Our repair hotline also provides prompt 24/7 access to a live agent who can help with repair. 
• We Operate Our Own Network. We operate our own telecommunications network and resell only in rare cases outside our network’s reach. Because we operate our own network, we can better control quality of service as well as the provisioning and repair intervals
• Accountability.  Mistakes happen from time to time, but it’s our response to them that sets us apart. Each order or repair ticket we process is timely assigned to a team member who is reachable when needed and is accountable for the outcome from start to finish. 
• Modern Technology. We’re constantly upgrading and improving our systems and business processes to keep up with the pace of technology. We’re proud to offer one of the most advanced, featureful customer portals available today. 
• Timely Order Processing and Status Updates. Most orders placed through our portal are processed immediately, and service is connected or changed within seconds. All orders are processed in a timely manner, and automatic status updates are provided to the customer. 

Sustainability Commitments 

• All Electric Vehicle Fleet.  As part of our commitment to sustainability, our entire vehicle fleet runs on clean electricity instead of fossil fuels. 
• Powered by the Sun.  Our operations are supported through internally generated solar energy, contributing to year-round renewable power generation and reduced environmental impact.